Return and Refund Policy

OVERVIEW

At Vytrix Unified Ventures OPC Private Limited, customer satisfaction is important to us. We are committed to delivering quality products and ensuring a smooth shopping experience. Please read our Return & Refund Policy carefully before placing your order.

ELIGIBILITY FOR RETURNS

We do not accept returns after a product has been successfully delivered, except in the following cases:

• The product is received damaged during transit.
• The product is defective upon delivery.
• You receive an incorrect product.
• Items are missing from your order.

To be eligible for a return, replacement, or refund:

• The issue must be reported within 48 hours of delivery.
• A complete and unedited unboxing video is mandatory.
• The product must be unused and in its original packaging with all accessories, manuals, and tags intact.

Claims made without an unboxing video or after 48 hours of delivery may not be accepted.

RETURN PROCESS

If you receive a damaged, defective, incorrect, or incomplete order, please follow these steps:

1. Contact our Customer Support Team within 48 hours of delivery.
2. Share your:
   • Order ID
   • Complete unboxing video
   • Clear photographs of the product
   • Brief description of the issue
3. Our team will review your request within 2–3 business days.
4. If approved, you will receive instructions regarding the return or replacement process.

Where applicable, the customer may be required to return the product using a reliable courier service with tracking.

REFUNDS

Once the returned product is received and inspected (if a return is required), we will process the approved resolution.

Refunds may be issued for:

• Damaged or defective products
• Incorrect products delivered
• Missing items that cannot be supplied
• Orders cancelled by us before dispatch

Approved refunds will be credited to the original payment method within 7 working days. The actual credit time may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

REPLACEMENTS

We offer replacements only in the following situations:

• Damaged product received.
• Defective product received.
• Wrong product delivered.
• Missing item(s), subject to stock availability.

Replacement requests are subject to verification and approval.

NON-RETURNABLE PRODUCTS

The following products are not eligible for return or refund:

• Products that have been used, installed, or damaged after delivery.
• Products without original packaging, accessories, or tags.
• Products marked as Non-Returnable on the product page.
• Electronic products unless received damaged, defective, or incorrect.
• Products damaged due to misuse, negligence, or improper handling.
• Gift cards, downloadable digital products, and personalized/custom-made products.

RETURN SHIPPING

If a return is approved, customers may be required to send the product back using a trusted courier service with tracking.

Return shipping charges will be borne by the customer unless the return is due to our error (damaged, defective, or incorrect product).

GIFTS

If a product was purchased as a gift and qualifies for a refund or replacement, the refund will be processed according to the original payment method used for the purchase.

CONTACT US

For any questions regarding returns, replacements, or refunds, please contact us.

Vytrix Unified Ventures OPC Private Limited

Email: admin@vytrix.in

Mobile: +91 9960107099

WhatsApp: +91 7760044813

Registered Office:
C/O Mukti Roy
Kamalput, Chakdaha Bongaon Road
Chakdah, Nadia
West Bengal – 741222, India

CIN: U47912WB2025OPC284392

GSTIN: 19AALCV6056D1Z1